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At Antivirusninja.com, operated by Atomificent Pvt. Ltd., we are committed to delivering only 100% genuine, functional, and original software products. However, we understand that occasionally, situations may arise that require a return, refund, or replacement. This policy outlines the terms under which such requests are handled.

  1. General Conditions

  • We offer a 100% Money-Back Guarantee under qualifying circumstances. Our dedicated Customer Service and Technical Support teams are always ready to assist you with any issues related to your purchase.

  1. Refund Policy

  • Refunds Are Approved If:

    • The product is non-functional, and the issue cannot be resolved by our technical team. You must provide proof (e.g., screenshots, error messages).

    • You have not used, viewed, or activated the license key.

    • Your refund request is submitted within 15 days of the purchase date.

    • You accidentally purchased the wrong product and it has not been used or activated.

Note: Once a license key has been viewed, activated, or installed, refunds will not be issued due to the irreversible nature of digital product delivery.

  1. Replacement Policy

  • Replacement Will Be Issued If:

    • You received a product that is non-functional (with valid proof).

    • You made an erroneous purchase, and the key has not been used.

    • The product was sent in error, and you notify us within 15 days.

    • The license key is found to be defective by the original software vendor.

    • User declarations are treated as legally binding statements, and we reserve the right to deny service if false claims are suspected.

  1. Situations Where Refund/Replacement Will Be Denied

  • We reserve the right to decline any request for a refund or replacement under the following conditions:

    • The license key has been activated or installed.

    • The product has been shared with or transferred to a third party.

    • The user refuses assistance from our support team.

    • The issue is due to incompatibility with your system, and this was not verified before purchase.

    • The request is made more than 15 days after the date of purchase.

    • Refund for single software, purchased in bundle in  a package.

  1. Digital Product Specifics

  • Due to the digital nature of the products sold on Antivirusninja.com:

    • Once the product/license key is viewed or delivered via email and activated, it is non-returnable and non-refundable.

    • All license keys are unique and non-reusable once activated, so please make sure the product matches your system specifications before activation.

    • We provide clear product descriptions, compatibility details, and support tools to help you choose the right software. Please reach out to our team if you're unsure before completing your order

  1. How to Request a Refund or Replacement

  • To initiate a refund or replacement request, please contact our support team:

    • Email: [Insert Support Email]

    • Support Hours: 24/7

  • Please include the following in your request:

    • Your order number

    • The email used for the purchase

    • A detailed description of the issue

    • Any relevant proof (e.g., error screenshots)

    • Refunds for approved requests will typically be processed within 24 hours

  1. Final Notes

  • Our goal is to ensure every customer has a smooth and secure experience. We strongly encourage you to contact our support team first, as most issues can be resolved without needing a refund or replacement.

Refund Policy-Membership Plan

  1. General Policy

  • All membership purchases (3-Month, 6-Month, and 12-Month plans) are non-refundable once the purchase is complete.

  • Refunds are only available if no services or benefits included in the membership have been accessed or used.

  • If any service or benefit is utilized, the membership becomes strictly non-refundable, even if within the eligible refund period.

  • By completing your purchase, you acknowledge and agree to the terms of this refund policy.

  1. Refund Eligibility and Exceptional Circumstances

  • Refunds may be considered under the following conditions:

    • Duplicate charges

    • Technical issues preventing access to membership services

  • Additionally:

    • 3-Month Plan: Full refund eligible if requested within 7 days of purchase.

    • 6-Month and 12-Month Plans: Full refund eligible if requested within 45 days of purchase.

    • All refund requests will be reviewed on a case-by-case basis, and approval is at the sole discretion of our team.

  1. Membership Cancellation

  • You may cancel your membership at any time to prevent future billing cycles.

  • Cancellation does not entitle you to a refund for any unused portion of your current membership term.

No Affiliation / Third-Party Trademarks

We are not affiliated with, sponsored by or endorsed by any manufacturer of the products we sell. We are a separate company that resells products from many manufacturers. All copyrights and trademarks remain legal property of their rightful owner(s)

Policy Updates and Modifications

At AntivirusNinja.com, we reserve the right to update, change, or modify our Refund Policy or Terms of Use at any time without prior notice. Any changes will be posted directly on the relevant policy pages of our website and will become effective immediately upon posting.

We encourage all users to review these pages periodically to stay informed of any updates. Your continued use of the website and its services after any modifications have been posted will constitute your full acceptance of the updated terms.